Do you have questions about your upcoming stay? We've gathered answers to frequently asked questions to help you plan your visit to Hostal Providencia with complete peace of mind.
Reservations
How can I make a reservation?
You can book directly on our website to get the best available price.
Is it better to book directly on the website?
Yes. Booking directly gives you access to better rates, greater flexibility, and direct contact with our team.
Can I pay upon arrival?
It depends on the type of rate you select. Some require prepayment, while others allow payment at the hostel. Check the terms and conditions when booking.
What payment methods do you accept?
We accept credit cards (no fees), debit cards, PIX, Paypal (5% surcharge).
Can a reservation be cancelled?
It depends on the policy of the selected fare. Please review the terms and conditions at the time of booking.
Check-in and check-out
What time is check-in?
From 2:00 PM.
Until what time can I check in?
Our reception is available 24 hours a day.
What happens if I don't check in on the correct date?
If you do not notify us, we will mark the reservation as No Show at 11:30 am and apply the No Show policies.
What time is check-out?
Until 11:30 a.m.
Can I leave my luggage before check-in or after check-out?
Yes. We have a free locker service for guests that you can use 12 hours before and after your stay.
Can I leave my suitcase stored for more than 12 hours?
To use the Lockers for longer, you must pay the daily cost for the days you will not be there.
Rooms
What types of rooms do they offer?
We have shared and private rooms: single, double, twin, triple and family rooms, which can be with a private bathroom or with a shared bathroom, you choose!
Do they include bedding?
Yes. All rooms include bed linen. If you need more blankets, you can request them at reception.
Do they provide towels?
Yes, in private rooms. We rent out shared rooms.
Services included
Does the hostel have WiFi?
Yes. There is free WiFi throughout the hostel.
Is a kitchen available?
Yes. We have two shared kitchens equipped for guests. They are open from 7:30 am to 10:30 pm. Please remember to wash and put away your food immediately.
Do they have a bar inside the hostel?
Yes. We have a bar and common areas for socializing. The bar is open Monday through Thursday from 5:00 to 10:30 pm; please check with reception for the events calendar.
Are there common areas?
Yes. We have 2 patios, a living room, lounge areas, a fitness room, and a coffee table.
Do they offer laundry services?
Yes, there is an extra charge; you leave it at reception and it takes 12 hours to return (available only on weekdays).
Location
Where is the hostel located?
We are in the heart of Providencia, steps from Plaza Italia and the Bellavista neighborhood.
Is there a subway nearby?
Yes. We are a few minutes' walk from stations like Baquedano and Parque Bustamante.
Is it a safe sector?
Providencia is one of Santiago's best-connected and most visited neighborhoods. Our team will give you the best tips so you can enjoy the city like a local. But remember, you must help us take care of you!
Security
Does the hostel have a 24-hour reception?
Yes. There is always staff available.
Are lockers available?
Yes, especially in shared rooms. Remember to bring your padlock.
Can I store valuables?
We do not have a safe, we recommend you use the lockers.
Experience and activities
Does the hostel organize tours?
Yes. We can help you book tours, excursions, and activities in Santiago and the surrounding area. Ask our receptionists to tell you about the available options.
Is it a social hostel?
Yes. We have common areas, a bar, and activities that make it easy to meet other travelers. We have a seasonal schedule of activities both inside and outside the hostel.
Hostel Policies
Are children welcome?
Yes, in private rooms and accompanied by an adult.
Are pets allowed?
We love animals, however, we do not have the necessary facilities to make your four-legged friend comfortable.
Is smoking allowed inside the hostel?
No. Only in designated areas.
For international guests
Do they speak English at reception?
Yes. Our team speaks Spanish, English, and Portuguese.
Can I pay in dollars or euros?
We accept USD, CLP and PIX.